To request a repair, please use our contact page and be sure to include
- Contact name
- Telephone number
- Proof of purchase (for example, an order confirmation or receipt)
- A brief description of the problem
Upon receipt of the above information, we will assess and authorize the repair. For items purchased within the last six months, repairs are free of charge. For purchases over six months old, additional fees based on labor and cost of material may apply. All repairs are subject to additional shipping charges.
If you've purchased a Flaca Jewelry piece through one of our retail partners, please return the damaged item to the retailer.