Our Customer Service Department is open Monday through Friday 9am-6pm EST. Any emails or messages left after hours or during the weekend will be returned the next business day. If you have any questions or difficulty placing an order, please email us at info@flacajewelry.com.

 

Return + Refund Policies

Flaca Jewelry is dedicated to our customer service and providing the most positive shopping experience for all of our shoppers. If, for any reason, you are unsatisfied with your purchase, please contact info@flacajewelry.com to request a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Discounted or customized items are final sale and not eligible for return.

Full priced items in original condition are returnable for refund or exchange within 7 days of receipt. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or USPS.  Flaca Jewelry, Inc. is not responsible for items damaged or lost in transit.

To return your product, you should mail your product to:

Flaca Jewelry

ATTEN: Website Return

1460 Broadway

Ste. 12002

New York, NY 10036

If you are dissatisfied with your purchase for any reason, full priced items in original condition are returnable for refund or exchange within 7 days of receipt. Please use our contact page for any inquiries regarding returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return.

 

Shipping Policy

Each Flaca Jewelry creation is hand-made when ordered.  Please allow between 3 days to a week on top of shipping for your custom piece of jewelry to arrive.  Most orders are ready to ship within 2-3 days of ordering, but some require additional time in production.

 

Exchange Policy

We don't offer direct exchanges through the site.  If you'd like to exchange a product, we will refund you the cost and you will have to place a new order online through our website.